FREQUENTLY ASKED QUESTIONS
Have a question about how buying or selling works at SNUFFELS? We’ve gathered all our most frequently asked questions here to make your experience with our physical stores and online shop as smooth, simple, and transparent as possible.
Click on the question or the + icon to expand or the "-" icon to minimise.
GENERAL
1. How can I contact SNUFFELS?
2. What are SNUFFELS business hours?
Our Opening Hours: Mon-Thu: 8am-5pm |Fri: 8am-4pm | Sat: 8am-1pm | Sun: Closed
For our holiday visitors, we are open on selected Public Holidays from 9am -2pm – follow us on Facebook for latest updates on Public Holiday opening times.
3. Where is SNUFFELS located?
Both SNUFFELS 1.0 and SNUFFELS 2.0 are located at 16 Mimosa Street, Unit 2 AND Unit 4 Mink Business Park, Hermanus
4. What are your Terms & Conditions?
Some important ones to flag for your attention:
- All items are secondhand and sold voetstoots/as-is, with age-related wear and tear expected, unless expressly stated otherwise;
- Buyers are responsible for inspecting items and to ensure the size is right BEFORE purchase. No refunds or returns will be accepted for “changing your mind” or once goods are collected or delivered, except where required under the Consumer Protection Act, 2008;
- For online purchases, payment must be made immediately via our secure online payment gateway. Collection must be arranged within 7 days to avoid storage fees and/or forfeiting the item;
- Ownership transfers to the buyer on payment. SNUFFELS will take reasonable care of paid items, but prompt collection is recommended;
- All prices include VAT but exclude costs relating to delivery and storage (charged beyond 7 day collection).
Not answered your question, then please get in touch with SNUFFELS
SELLERS
1. How can I sell to SNUFFELS?
Step 1: REQUEST A QUOTE ON WHATSAPP 0663526150
Send us your
- Name,
- Location,.
- Clear photos,
- Timelines and any helpful details.
Step 2: ASSESSMENT & OFFER
We’ll assess your items based on market value, condition, demand, distance and more. If needed, we may arrange an in-person viewing. We aim to make an offer to buy your items outright within 24 hours.
Step 3: AGREE AND COLLECT
Once you accept, we’ll arrange free collection at a convenient time. On arrival at SNUFFELS, items are tested and checked. If anything differs from the quote, we’ll chat through any price adjustments.
Step 4: PAYMENT
Payment is made after inspection, receipt of the signed quote, and a copy of your ID as required by the Second-Hand Goods Act. We can pay by cash or EFT.
3. Do you offer pickup services and at what cost?
Yes we do, these are typically free of charge and already reflected in the appraised value.
4. What are your Terms & Conditions?
We buy from anywhere in the Overstrand. Pickups beyond the Overstrand will be considered on a case-by-case basis and really depends on total costs (purchase incl transport) compared to sales potential. Get in touch, we will gladly see how we can help.
Not answered your question, then please get in touch with SNUFFELS
BUYERS
1. How can I buy from SNUFFELS?
SNUFFELS aim to make the buying process straightforward and enjoyable, whether you're a seasoned buyer or a first-time buyer.
Our omni-channel offers
1. PHYSICAL RETAIL
Love to take your time and browse? Visit SNUFFELS 1.0 and/or SNUFFELS 2.0 (ie our two neighbouring stores) at 16 Mimosa Street, Unit 2 and 4 Mink Business Park, Hermanus. To improve the shopper’s experience, we have spent the last few months cleaning and organising our stores and we also offer delicious barista coffee/tea and hot chocolate! All goods are (roughly) arranged by rooms, making it relatively easy to navigate if you are looking for something specific.
Worth noting, all online stock listings are available for physical inspection at our stores. SNUFFELS ONLINE goods can be bought either online or in store.
2. SNUFFELS ONLINE
Looking for a quick and easy purchase from the comfort of where you are? Visit SNUFFELS ONLINE for fixed-price items. We aim to load new items daily – worth watching this space.
Simply go to the menu and click on BUY to access our available SNUFFELS ONLINE items. If you see something you love, add it to your cart and check out!
Follow us on Facebook to ensure you stay updated on what is coming when…
3. Can I view the items that are listed on SNUFFELS ONLINE?
You are welcome to view any product that is listed for sale on SNUFFELS ONLINE at 16 Mimosa Street Hermanus.
4. Where do the items you sell come from?
Our stock at SNUFFELS comes from a variety of sources, all aimed at bringing quality items to our buyers. We purchase household contents from individuals who are decluttering, downsizing, relocating, or emigrating. Additionally, we acquire items from deceased/insolvent estates and we selectively sell consignment items on behalf of local charities. Each piece is carefully selected to ensure it meets our standards, whether it’s a rare collectible or a piece of everyday furniture. This diverse sourcing allows us to offer a wide range of items, catering to different tastes and needs.
5. How do I pay for SNUFFELS ONLINE purchases?
Once you want to make a purchase, you can pay immediately through our secure online Payfast payment gateway.
6. How long do I have to collect purchased goods?
We typically allow buyers 7 days to collect their purchases or to arrange for courier or furniture removal. If you're unable to collect within this timeframe, please contact us to discuss possible arrangements. After 7 days, uncollected items may be subject to resale.
7. Do you offer delivery services and at what cost?
IMPORTANT: Delivery costs are not included in the purchase price. Important to factor this cost in when purchasing from SNUFFELS ONLINE.
Yes, we offer delivery services in a 30’ish km radius from SNUFFELS. Delivery charges are not included in the purchase price and vary depending on the delivery address.
Please call us on (028) 312-1802 for our latest delivery charges (and availability), which range from R100 to our immediate neighbours to R380 for Fisherhaven and R650 for Stanford.
It is the buyer’s responsibility to arrange delivery/collection. If you fall outside of the SNUFFELS delivery radius, we recommend contacting local transport companies in your area.
If you need assistance, our office can provide recommendations for reliable transport services.
9. What happens if I do not collect my purchase within the prescribed 7 days?
It is the buyer’s responsibility to arrange that all purchased goods be collected within 7 calendar days from the date of purchase.
Failure to collect goods within this time frame may result in:
- Should the Buyer request to postpone delivery/collection of purchased goods, and such request was agreed to with SNUFFELS in writing, SNUFFELS reserves the right to charge storage fees at the prevailing rates. The Buyer agrees to pay all such fees before goods will be released; or
- SNUFFELS reserves the right to cancel such sale and resell the goods to recover refunds (which will be processed inline with the Consumer Protection Act, 2008); or
- At the discretion of SNUFFELS, the goods might be donated to charity.
SNUFFELS accepts no responsibility for any goods not collected within this period.
10. What costs are NOT included in the SNUFFELS ONLINE purchase price?
All prices include VAT but exclude costs relating to:
- Delivery/collection of goods
- Storage of goods, charged if goods are not collected within the prescribed 7 day collection.
- Restoration/Upcycling of goods – an adjacent service that we offer or that we can arrange with our vetted artisan network