PRIVACY POLICY
SNUFFELS PRIVACY POLICY
Date of last revision: 22 June 2026
1. Introduction
Snuffels Tweedehandse Meubels CC, registration number - 2006/172516/23, (“Snuffels”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, register an account, purchase goods, arrange delivery, contact us, or otherwise interact with Snuffels.
This Privacy Policy is intended to give effect to Snuffels’ obligations under the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable South African laws.
By using our website, registering an account, placing bids, purchasing goods, arranging delivery or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Responsible Party
For purposes of POPIA, the responsible party is:
Business name: Snuffels Tweedehandse Meubels CC
Registration number: 2006/172516/23
Trading name: Snuffels
Physical address: 16 Mimosa Street, Unit 2 and 4, Mink Business Park, Hermanus, Western Cape, 7200
Email: admin@snuffels.co.za
Website: https://snuffels.co.za
3. Information Officer
Snuffels has appointed an Information Officer responsible for privacy and POPIA-related matters.
Information Officer: Janine Ackermann
Email: admin@snuffels.co.za
Physical address: 16 Mimosa Street, Unit 2 and 4, Mink Business Park, Hermanus, Western Cape, 7200
Privacy-related requests, access requests, correction requests, deletion requests, objections and complaints may be sent to the Information Officer at the email address above.
Snuffels may require reasonable proof of identity before processing any request relating to personal information.
4. Definitions
In this Privacy Policy:
“Personal information” means information relating to an identifiable natural or juristic person, including information such as names, contact details, identity details, addresses, account details, bidding history, purchase records and delivery details.
“Processing” means any operation or activity concerning personal information, including collecting, receiving, recording, storing, updating, using, sharing, transferring, deleting or destroying personal information.
“Data subject” means the person to whom personal information relates, including a customer, bidder, website user, supplier, service provider or other person who interacts with Snuffels.
5. Personal Information We Collect
We may collect and process the following categories of personal information:
5.1 Identity information
This may include your name, surname, username, account details, date of birth, identity number or other verification details where required.
5.2 Contact information
This may include your physical address, delivery address, billing address, email address, telephone number and other contact details.
5.3 Transaction information
This may include shopping cart information, purchase orders, invoices, payment confirmations, delivery instructions, collection records and communication regarding purchases.
5.4 Technical information
This may include your IP address, browser type and version, device information, operating system, time zone setting, login data and website usage information.
5.5 Usage information
This may include information about how you use our website, e-commerce functions, pages, links, listings and services.
5.6 Communication information
This may include correspondence sent to or received from you by email, telephone, WhatsApp, online forms, website chat, social media or other communication channels.
5.7 Payment-related information
Payments may be processed through third-party payment service providers. Snuffels does not store your full credit card details on its own servers, unless expressly stated otherwise.
6. How We Collect Personal Information
We may collect personal information:
6.1 directly from you when you register an account, place a bid, purchase goods, complete an enquiry form, arrange delivery, contact us, or otherwise provide information to us;
6.2 automatically when you use our website, including through cookies, analytics tools and similar technologies;
6.3 from payment gateways, delivery service providers, IT service providers, and other service providers involved in our business operations;
6.4 from publicly available sources, where lawful and necessary;
6.5 from third parties where you have authorised them to provide information to us, or where we are legally entitled to receive such information.
7. Purposes for Which We Process Personal Information
We process personal information for the following purposes:
7.1 to create, administer and manage user accounts;
7.2 to verify user identity and prevent fraudulent activity;
7.3 to enable users to use the onlie shopping process;
7.4 to process purchases, invoices, payments and refunds where applicable;
7.5 to communicate purchase confirmations, invoices and delivery updates;
7.6 to arrange collection, delivery, storage and related services;
7.7 to manage customer queries, complaints and disputes;
7.8 to comply with tax, accounting, consumer protection, second-hand goods and other legal obligations;
7.9 to keep records required by law or reasonably necessary for business purposes;
7.10 to protect the website, users and Snuffels against fraud, abuse, unauthorised access, cyber risks and unlawful activity;
7.11 to improve our website, platform, services, product listings and customer experience;
7.12 to send direct marketing communications where permitted by law;
7.13 to enforce our terms and conditions, delivery terms, storage terms and other agreements.
8. Lawful Basis for Processing
Snuffels will only process personal information where there is a lawful basis to do so under POPIA. Depending on the circumstances, this may include:
8.1 where processing is necessary to perform a contract with you, including registration, bidding, purchasing, delivery and account management;
8.2 where processing is necessary to comply with a legal obligation;
8.3 where processing protects a legitimate interest of Snuffels, you, another customer, a seller, a consignor or another party;
8.4 where you have given consent;
8.5 where processing is necessary for the proper performance of a public law duty, if applicable.
9. Direct Marketing
Snuffels may send marketing communications, including store updates, previews, promotional material and featured listings, where permitted by law.
We will only send electronic direct marketing where:
9.1 you have consented to receive it; or
9.2 you are an existing customer and the marketing relates to similar goods or services offered by Snuffels, and you were given a reasonable opportunity to opt out.
You may unsubscribe from marketing communications at any time by using the unsubscribe link, replying with an opt-out request, or contacting us at admin@snuffels.co.za.
Snuffels will not continue sending direct marketing to a person who has opted out.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, maintain shopping cart, remember user preferences, improve website performance, analyse website traffic, and support security.
Cookies may include:
10.1 essential cookies required for the website platform to function;
10.2 performance and analytics cookies used to understand website usage;
10.3 functionality cookies used to remember preferences;
10.4 marketing cookies, where applicable, used for advertising or promotional purposes.
You may disable certain cookies through your browser settings. However, disabling essential cookies may affect website functionality, account access, bidding, checkout and other services.
Where required, Snuffels may display a cookie notice or request cookie preferences through the website.
11. Sharing of Personal Information
Snuffels will not sell your personal information.
We may share personal information with third parties where necessary for lawful business purposes, including:
11.1 payment gateway providers;
11.2 delivery, courier and logistics providers;
11.3 IT service providers, website developers, hosting providers and platform administrators;
11.4 email, SMS, WhatsApp, customer communication and notification service providers;
11.5 accountants, auditors, legal advisors and other professional advisors;
11.6 SARS, regulators, law enforcement authorities and government bodies where required by law;
11.7 sellers, consignors, buyers or other parties where necessary to complete a transaction or resolve a dispute;
11.8 service providers who assist us with marketing, analytics, security, fraud prevention and platform maintenance.
Where we share personal information with service providers, we will take reasonable steps to ensure that they treat the information confidentially and only process it for authorised purposes.
12. Cross-Border Transfers
Some of our service providers, hosting providers, payment providers, email platforms, analytics tools or technology providers may be located outside South Africa or may process information in other countries.
Where personal information is transferred outside South Africa, Snuffels will take reasonable steps to ensure that the recipient is subject to appropriate safeguards, contractual obligations or privacy protections as required by POPIA.
13. Security Safeguards
Snuffels will take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, interference, misuse, disclosure, alteration or destruction.
These measures may include secure hosting, SSL encryption, access controls, password protection, firewalls, restricted administrative access, staff confidentiality obligations and regular monitoring of systems.
Although we take reasonable security steps, no website, platform, email system or electronic transmission can be guaranteed to be completely secure.
14. Security Compromises
If Snuffels becomes aware of a security compromise involving personal information, we will take reasonable steps to assess and contain the incident.
Where required by law, Snuffels will notify the Information Regulator and affected data subjects as soon as reasonably possible, having regard to the nature and extent of the compromise.
15. Retention of Personal Information
Snuffels will retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for a lawful related purpose.
We may retain certain records for longer periods where required for legal, tax, accounting, audit, consumer protection, second-hand goods, dispute resolution, fraud prevention or legitimate business purposes.
When personal information is no longer required, Snuffels will take reasonable steps to delete, destroy, de-identify or securely archive it.
16. Your Rights
Subject to POPIA and applicable law, you have the right to:
16.1 request confirmation of whether Snuffels holds personal information about you;
16.2 request access to your personal information;
16.3 request correction or updating of inaccurate, incomplete or outdated personal information;
16.4 request deletion or destruction of personal information where legally permissible;
16.5 object to the processing of your personal information on reasonable grounds;
16.6 withdraw consent where processing is based on consent;
16.7 object to direct marketing;
16.8 lodge a complaint with the Information Regulator.
Requests may be sent to admin@snuffels.co.za.
Snuffels may require reasonable proof of identity before acting on any request.
17. Accuracy of Personal Information
You are responsible for ensuring that the personal information you provide to Snuffels is accurate, complete and up to date.
If your contact details, delivery address, account information or other details change, you must update them or notify Snuffels as soon as reasonably possible.
Snuffels will not be liable for losses, delays, failed deliveries, missed notifications or other issues caused by incorrect or outdated information supplied by you.
18. Children’s Personal Information
Our website and online shop platform are not intended for use by children under the age of 18.
Users must be legally capable of entering into binding agreements. We do not knowingly collect personal information from children without the consent of a competent person where such consent is required by law.
19. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, payment gateways or service providers.
Snuffels is not responsible for the privacy practices, security or content of third-party websites. Users should read the privacy policies and terms of those third parties before using their services.
20. Complaints
If you believe that Snuffels has processed your personal information unlawfully or contrary to this Privacy Policy, please contact us first at:
Email: admin@snuffels.co.za
Information Officer: Janine Ackermann
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator.
21. Information Regulator Contact Details
The Information Regulator South Africa
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: POPIAComplaints@inforegulator.org.za
General enquiries email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za
22. Changes to this Privacy Policy
Snuffels may update this Privacy Policy from time to time to reflect operational, legal, technical or regulatory changes.
The latest version will be published on the Snuffels website and will apply from the date of publication, unless otherwise stated.
Users are encouraged to review this Privacy Policy regularly.
23. Contact Us
For any privacy-related queries, requests or complaints, please contact:
Snuffels Tweedehandse Meubels CC
Information Officer: Janine Ackermann
Email: admin@snuffels.co.za
Physical address: 16 Mimosa Street, Unit 2 and 4, Mink Business Park, Hermanus, Western Cape, 7200